About these terms
These terms cover use of the AA Carz website and general information about arranging a journey. AA Carz is based at 54 Westgate, Shipley, BD18 3QX. Contact contact@aataxibradford.co.uk or 01274 584444 for help. Any specific price, collection arrangements and applicable booking conditions should be made clear when your booking is confirmed.
Enquiries and confirmed bookings
Use the AA Carz online booking portal or telephone the team to arrange a journey. A website enquiry, an email draft or a saved enquiry file is not a confirmed booking. Check the confirmation supplied through the booking service or by the team, and contact us if anything is unclear or incorrect.
Provide accurate pickup and destination addresses, dates, times, passenger numbers and contact details. Tell us about additional stops, luggage and any special requirements before confirmation. If you arrange travel for someone else, make sure the passenger has the collection details and that you are entitled to provide their contact information.
Prices and payment
Confirm the price and available payment method before agreeing to the journey. Ask whether any airport access, parking, waiting or additional-stop charges apply. This website does not set a universal fare or cancellation charge. Any applicable extra charges should be explained before you agree to them.
Changes to the route, stops, vehicle requirements or waiting arrangements may affect the price; discuss them with the team. Payment logos on the website illustrate payment options to ask about and do not guarantee that every method is available for every booking.
Changes, cancellations and refunds
Contact the booking team as soon as possible if you need to change or cancel a journey, using your booking reference where available. An email may not be seen in time for an urgent change, so telephone for imminent pickups. Ask for confirmation that your request has been received and processed.
Any cancellation, waiting or missed-pickup conditions must be disclosed as part of the booking arrangements. These terms do not introduce an automatic penalty or a blanket “no refunds” policy. If you believe a charge is incorrect or a refund is due, contact us with the journey details so the matter can be reviewed. Your statutory rights remain unaffected.
Airport and time-sensitive journeys
Give the team your flight details, correct terminal and the time you need to arrive. Allow for check-in, baggage and boarding requirements set by your airline. Flight landing time is not necessarily the time you will be ready for collection.
Tell us promptly about travel changes or delays and agree the meeting point and any waiting arrangements. Do not assume automatic flight monitoring or an included waiting allowance unless confirmed. Traffic and other events can affect journey times; we do not promise an exact arrival time through this website. This does not remove any responsibility or remedy provided by law.
Vehicles, passengers and luggage
Vehicle photographs and illustrations show the type of service; they do not promise a particular make, model or registration. Suitability and availability are confirmed when booking. Passenger capacity and luggage capacity are different, so describe large cases, pushchairs and bulky items in advance.
Discuss child-seat requirements, pets, assistance dogs and accessibility or boarding needs with the team. Assistance dogs are not treated as ordinary pets; applicable legal rights remain unaffected. No passenger should be asked to travel in an unsafe or unsuitable arrangement. Follow lawful safety instructions and use seat belts where required.
Lost property and feedback
If you think you have left an item in a vehicle, contact us promptly with the journey date, approximate time, pickup and destination, and a description of the item. Do not send passwords or sensitive information when describing a device. The team can discuss whether the item has been found and how collection can be arranged.
For complaints, contact contact@aataxibradford.co.uk or 01274 584444 with the booking reference and a clear description of the issue. Let us know what outcome you are seeking so the team can investigate and respond.
Website content and external services
Travel guides provide general planning information. Check current airline and airport instructions directly, and confirm journey-specific arrangements with AA Carz. Do not misuse the website, interfere with its operation or submit unlawful material.
External booking, app and map services have their own terms and privacy information. Our Privacy Policy explains the website enquiry process. Website content, branding and third-party photographs remain subject to their respective ownership and licence rights.
Your legal rights
Nothing in these terms excludes or restricts liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Nothing limits consumer rights that apply to your booking. If a provision cannot be enforced, the remaining provisions continue only to the extent permitted by law.
These website terms are governed by the law of England and Wales, subject to any mandatory consumer protections and rights to bring proceedings in a court available to you by law. Updates to this page do not retrospectively change conditions already agreed for a confirmed booking.